Rental Frequently Asked Questions

 

How do I reserve my rental items?

You will be asked to provide your preferred email address, name, and your phone number. You will then receive a security deposit invoice for $60. Once it is paid, your items will be reserved for you. Please note that we do not hold items unless the security deposit is paid. 

 

What is the Damage waiver fee? 

it is a non-refundable, 10% charge added to all rental contracts. It covers accidental
damage from normal usage. Damage waiver does not cover permanent damage, loss or negligence.

 

Can I remove items from my invoice if I don’t need them anymore after I reserved them?

The short answer is NO. Once you reserve your items, they are no longer available to another customer to rent hence inhibiting our ability to complete other rental requests.

 

Does my security deposit count towards my rental total?

No. The security deposit is sent separately.

 

When do I pay the rental invoice?

Payment is due in full a minimum of 10 days prior to the event.

 

What is my security deposit for?

It is used to reserve your rental items and is used in the unlikely result of damaged rental equipment.

 

When do I get my deposit back?

Within 48 hours after all the items are inspected and accounted for.

 

Can I pick up the rental items the day before my event?

Rentals are per day, however, at times we are able to accommodate certain requests.

 

 

What is the charge for delivery & Pick up?

The delivery/pick-up fee amount depends on the distance/time traveled. Provide us the address the items will be delivered to and we’ll calculate the fee.